Cancellation & Refund Policy

We aim to provide flexibility and transparency for our customers. Please review the cancellation policy below:

1. Free Cancellation

Customers can cancel their booking up to 1 hour before the scheduled service for a full refund.

2. Last-Minute Cancellation

Cancellations made within 1 hour of the slot may incur a minimal service charge.

3. Technician Unavailable

If Autoora cannot provide service due to technician unavailability, a full refund will be issued.

4. Wrong Address / Unreachable Customer

If the customer is unreachable or the address is incorrect, service charges may still apply.

5. Refund Timeline

Refunds are processed within 5–7 working days back to your original payment method.